FAQ

FAQ

In this section, you can find the most frequently asked questions and find answers.

Authorization

How can I start working in COIN VALLEY?
Answer:

You need to register on our website and create your account. At the top of the site, click Create an account and complete the registration.

How can I enter my personal data?
Answer:

We do not require you to provide any Personal Information. You need to present your wallet information to transfer funds.

What should I do if I can’t create an account?
Answer:

Check your personal information in details. If everything is correct, you need to contact our support.  

Can I register my child under 18?
Answer:

A person who has reached the age of majority in country of residence can earn in COIN VALLEY. 

Investment

Can I create more than one personal account?
Answer:

You can create only one personal account. If you create more than one account, the company COIN VALLEY will block your accounts without further recovery.

How can I earn profit in COIN VALLEY?
Answer:

Users have the opportunity to earn profit by two ways:  by opening a deposit according to the chosen investment proposal or by receiving benefits for inviting new participants.

How much can I earn?
Answer:

All investment proposals and the Investor’s calculator are submitted on the Investor page. Your profit depends on your investments and involved partners.

Is there any limit on the number of investment plans? Can I open different plans at the same time?
Answer:

There is no limit on the number of investment plans. Yes, you can open different plans at the same time.

How often is interest paid out on the deposit?
Answer:

Interest is paid in accordance with the terms of the investment proposal. The countdown starts from the moment of placing the deposit in the system.

Are there any restrictions on investing?
Answer:

Investments are accepted in strict accordance with investment proposals. Minimum investment is 10 USD . The amount of investment is not limited.

What does the company offer?
Answer:

COIN VALLEY has 23 investment proposals.  If you want to choose an appropriate investment plan, please use our investment calculator. You can find it on the Investor page. Don’t forget, you can open several investment plans at the same time.

Transactions

How can I top up my account balance?
Answer:

COIN VALLEY has different payment system such us Perfect Money, Bitcoin, Payeer, Advanced Cash, Payments, OKPAY.

How do I transfer money to my wallet?
Answer:

Please check your wallet details before any transaction. If you haven’t completed it yet, so you need to find Payment details section in your personal account. Also, in this section you can change your payment details. 

What payment system can I use for withdrawal? Can I choose?
Answer:

Withdrawal is available only by using the same payment system which were used to make a deposit.

How long will funds transfer to my wallet?
Answer:

All withdrawals are made in automatic mode. Payments will be processed instantly.

What are the limits at the minimum amount of the transaction? Is there any limit on the number of transactions a day?
Answer:

Limit for minimal transaction is 0.05 USD or 0.005 BTC. There is no limit for maximal transactions and there is no limit on the number of transactions per day.

How can I open a deposit in this system?
Answer:

Use your login and password. Sign in with your account.Click Top up an account balance. Enter the amount you want to invest. After confirming the amount and variety of electronic payment system, you will be redirected to your payment system. Follow these instructions and pay for the transaction. Than you are automatically redirected back to your personal cabinet. Select an investment plan. Confirm it.

How can I withdraw funds into another payment system? What shall I do if I don’t have an appropriate e-wallet?
Answer:

You can create free wallet in Perfect Money, Bitcoin, Payeer, Advanced Cash, Payments, OKPAY system and withdraw your profit. Next, use online exchanger to change them into another currency.

Where can I exchange my money?
Answer:

BestChange monitoring contains only reliable exchangers. Choose the exchanger with the rate you need and exchange the money.

Affiliate program

Can I participate in Affiliate program if I don’t have my own deposit?
Answer:

After registration, you will also be able to get a profit from invited investors even if you haven’t your own deposit.

Technical issues

What should I do if I can’t withdraw my funds? The system always throws an error.
Answer:

In this case if your wallet is registered, the amount is entered correctly but system still rejected payments, please check a correspondence between withdrawal and selected   payment system. If you have an amount available for withdrawal in Perfect Money, you will not be able to withdraw your money on another wallet of the payment system.

I cannot find an answer to my question here. What should I do?
Answer:

Contact us via any social networks. Do not duplicate your question on our social networks, please use only one way. 

I can’t remember my password. How can I recover it?
Answer:

Use a password recovery system on the page authorization.